FAQ
Frequently Asked Questions
Ordering
What payment methods do you accept?
We accept major credit and debit cards and the additional payment methods shown at checkout. All payments are processed over an encrypted connection by our payment provider. We never see or store your full card number.
Can I change or cancel my order?
Yes, within 12 hours of placing it and provided it has not yet shipped. Email sfegv@orasummer.shop with your order number as soon as possible.
Will I be charged sales tax?
Sales tax is calculated at checkout where required by the laws of your state. The amount is shown before you confirm payment.
Shipping
How long until my order ships?
Orders are processed within 1 to 3 business days. You will get a tracking email the moment it ships.
How long does delivery take?
US standard is 5 to 10 business days after shipping; US express is 2 to 4. Canadian orders take 8 to 15 business days depending on customs. These are estimates from the ship date, not guarantees.
Do you ship internationally?
We currently ship to the United States and Canada only. If your country does not appear at checkout, we do not ship there at this time. Canadian customers are responsible for any import duties or customs fees.
How much is shipping?
US standard shipping is $4.99, and free on orders over $50. US express is $14.99. Canada is $9.99.
Sizing & Products
How do your shoes fit?
Fit varies by model, so each product page carries guidance for that specific shoe. If you are between sizes or unsure, email us before ordering and we will give you a straight recommendation.
What sizes do you carry?
US sizes 6 to 11 depending on the model. Available sizes for each shoe are shown on its product page; sizes we are out of are marked unavailable rather than hidden.
Are the product photos accurate?
Yes. Screen calibration means colours can vary slightly between devices, but the shoe you receive is the shoe pictured. If it is not, that is a defect and we cover the return.
Returns & Refunds
What is your return window?
30 days from delivery. Items must be unworn, in original packaging, with tags attached. Shoes must only have been tried on indoors.
Who pays return shipping?
We do, if the item is defective, damaged, or we sent the wrong thing. You do, if it is a change of mind or wrong size ordered.
How do I start a return?
Email sfegv@orasummer.shop with your order number and reason. Do not ship anything back before we reply with a return authorisation and address.
How long do refunds take?
5 to 10 business days after we receive and inspect the return. Your bank may take a few extra days to post it.
Can I exchange for a different size?
The fastest route is to return the original for a refund and place a new order. Email us and we will help you coordinate it.
Contact
How do I reach a human?
Email sfegv@orasummer.shop. We reply within one business day, Monday to Friday, 9:00 AM to 5:00 PM Central Time. You can also use the form on our Contact Us page.
Orasummer · 106 Craig St, Baytown, TX 77521, United States · +1 (936) 312-3830