Track Your Order

Every Orasummer order ships with tracking. Here is how to find yours.

1. Check your email

When your order leaves our facility we send a shipping confirmation to the email address you used at checkout. That email contains your tracking number and a direct link to the carrier's tracking page.

If you cannot find it, please check your spam or promotions folder before contacting us.

2. Allow 48 hours for tracking to activate

Tracking numbers can take up to 48 hours to appear in the carrier's system after the label is created. If your number shows "not found" immediately after shipping, this is normal.

3. Understand the timeline

Processing: 1 to 3 business days from the moment you order
US standard delivery: 5 to 10 business days after shipping
US express delivery: 2 to 4 business days after shipping
Canada: 8 to 15 business days after shipping, depending on customs

We ship to the United States and Canada only. These windows are counted from the ship date, not the order date. Full details are in our Shipping Policy.

Tracking says delivered but nothing arrived

Carriers occasionally mark a parcel delivered a day before it physically arrives, or leave it with a neighbour or building office. Please check those first. If the parcel still cannot be found 14 days after the delivery scan, email us and we will open a formal investigation with the carrier and resolve it with you.

Still need help?

Email sfegv@orasummer.shop with your order number and we will look it up for you. We answer within one business day, Monday to Friday.

Orasummer
106 Craig St, Baytown, TX 77521, United States
Phone: +1 (936) 312-3830
Support hours: Monday to Friday, 9:00 AM to 5:00 PM Central Time