Refund policy
Return & Refund Policy
At Orasummer, we want you to be completely satisfied with your purchase. If you are not happy with your order, we're here to help.
Return Window
You have 30 days from the date your order is delivered to request a return. After 30 days have passed since delivery, unfortunately we cannot offer you a refund or exchange.
Return Conditions
To be eligible for a return, your item must be:
- Unused, unworn, and in the same condition that you received it
- In the original packaging, with all tags and labels attached
- Accompanied by the receipt or proof of purchase
Footwear must be tried on indoors on a clean surface. Shoes showing signs of outdoor wear, scuffing on the outsole, or damage cannot be accepted.
Non-Returnable Items
- Gift cards
- Items marked as final sale or clearance
- Items returned more than 30 days after delivery
How to Start a Return
To start a return, email us at sfegv@orasummer.shop with your order number and the reason for the return. We will respond within 1 business day with return instructions and a return address.
Please do not send your item back before contacting us. Items sent back without a return authorization cannot be processed.
Return Shipping Costs
- Defective, damaged, or incorrect items: we cover the full cost of return shipping and send you a prepaid return label.
- Change of mind, wrong size, or no longer wanted: the customer is responsible for return shipping costs. Original shipping charges are non-refundable.
Exchanges
Need a different size? Email us at sfegv@orasummer.shop. The fastest way to get the size you want is to return the original item for a refund and place a new order once your return is accepted.
Refund Processing
Once we receive and inspect your return, we will notify you by email whether the refund has been approved. If approved, your refund will be issued automatically to your original payment method within 5 to 10 business days. Please note that your bank or credit card company may take additional time to post the refund to your account.
If more than 15 business days have passed since your return was approved and you still have not received your refund, please contact us at sfegv@orasummer.shop.
Damaged or Wrong Items
Please inspect your order upon delivery. If the item is defective, damaged, or you received the wrong product, contact us within 7 days of delivery with photos of the issue so we can evaluate and make it right at no cost to you.
Order Cancellations
Orders can be cancelled free of charge within 12 hours of being placed, provided the order has not yet shipped. Email us as soon as possible at sfegv@orasummer.shop.
Contact Us
Orasummer
106 Craig St, Baytown, TX 77521, United States
Email: sfegv@orasummer.shop
Phone: +1 (936) 312-3830
Customer service hours: Monday to Friday, 9:00 AM to 5:00 PM CT