Contact information
Contact Information
Orasummer is an online footwear retailer operating from Baytown, Texas. We are a real business run by real people, and we want to hear from you. Whether you have a question about sizing, an existing order, a return, or anything else, get in touch and a member of our team will respond.
Business Details
Business name: Orasummer
Business address: 106 Craig St, Baytown, TX 77521, United States
Country of operation: United States
How to Reach Us
Email: sfegv@orasummer.shop
Phone: +1 (936) 312-3830
Contact form: available on our Contact Us page
Email is the fastest way to reach us and lets us look up your order straight away. Please include your order number in your first message if you have one.
What to Contact Us About
- Order status and tracking — where your parcel is and when it should arrive
- Returns and exchanges — starting a return, getting a return authorisation and address
- Sizing advice — we will tell you which size we would pick for a specific model
- Damaged, defective or incorrect items — send photos and we will resolve it at no cost to you
- Product questions — materials, fit, availability, restocks
- Billing and payment queries
Customer Service Hours
Monday to Friday, 9:00 AM to 5:00 PM Central Time (CT)
Closed on weekends and United States public holidays
Response Times
We aim to respond to every email within 1 business day. Enquiries received over the weekend or on a public holiday will be answered on the next business day.
If you have not heard from us within 2 business days, please check your spam folder before writing again — our replies occasionally get filtered.
Mailing Returns
Please do not send returns to the business address above without contacting us first. Email sfegv@orasummer.shop with your order number and we will issue you a return authorisation and the correct return address for your order. Items sent back without authorisation cannot be processed.
Full details are in our Return & Refund Policy.
Before You Write
These pages answer the most common questions and may save you the wait:
- Track Your Order — where is my parcel, and when should it arrive
- FAQ — sizing, payment, shipping costs, exchanges
- Return & Refund Policy — the full 30-day return process
- Shipping Policy — rates, destinations, and delivery windows